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About US

Contact Customer Service

Customer Service Center

Our Customer Service staff is here to help, and you can reach a live person at 800-322-5555, option 1, during business hours. For your convenience, you can log in to your account at any time to track a package, schedule a pickup, calculate rates, view transit times, and much more.

Hours of Operation

Our Customer Service Center departments are staffed from 7:00 a.m. to 7:00 p.m. Pacific Time (PT), Monday through Friday and from 7:00 a.m. to 4:00 p.m. Pacific Time (PT) on Saturday. Customer Service staff are available only for emergency situations after hours, and on Sundays and holidays.

Customer Service

Phone: 800-322-5555 Option 1
Fax: 916-636-5101


Phone: 800-322-5555 Option 2


Phone: 800-322-5555 Option 4
Fax: 408-543-8301

Corporate Address

4000 Executive Parkway
Suite 295
San Ramon, CA 94583