Customer support

Hours of operation

7:00 a.m. to 7:00 p.m. Pacific Time (PT), Monday through Friday
7:00 a.m. to 4:00 p.m. Pacific Time (PT) on Saturday

Contact customer service

Our Customer Service staff is here to help, and you can reach a live person at 800-322-5555, option 1, during business hours or use our chat feature located at the bottom of this page. For your convenience, you can log in to your account at any time to track a package, schedule a pickup, calculate rates, view transit times, and much more.

Contact customer service billing

Billing, invoicing, and payment options

Learn about invoicing, payment options including the ability to make a payment online, and billing terms.

Customers receive a weekly invoice and have a variety of invoicing options 

 For your convenience, you may pay your bill online with a credit card, or select from several payment options suited for your specific needs. 

Customer claims

If you have a lost or damaged package, we are here to help.

Claims of loss or damage to a package must be submitted through a completed claim request form to GLS US within 90 days of the scheduled shipment date. Claim forms are available through the Customer Service Center.

Track and trace

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Days of service

We provide pickup service Monday through Friday

Deliveries are made Monday through Friday, with Saturday Delivery as requested. Pickup service is not available on Saturday. GLS does not provide pickup or delivery service on Sunday

View holiday schedule
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Search our knowledgebase for answers to your questions on shipping basics, terms, managing your account, packaging guidelines and more.

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GLS US Parcel Tariff - Terms and Conditions

For more information regarding Prohibited Shipments, Payment Options, Claims, C.O.D terms, Billing terms, Dimensional Weight terms please refer to GLS US Parcel Tariff.