Freight Claims

Preventing Cargo Loss and Damage

The safe and timely delivery of your goods is a matter of great pride to GLS US Freight. Employees are trained extensively in the safe handling and transport of all types of shipments, and our record shows it.

What happens before we receive your cargo is also very important in preventing loss or damage in transit. By following National Motor Freight Classification® (NMFC) standards for packaging and labeling, you play an active role in ensuring the safe arrival of your shipment. GLS US Freight will happily assist you with any information needed to properly complete these steps.

Upon arrival, the recipient is responsible for verifying the piece count and noting outward signs of damage on the delivery receipt. This is an important step, because under NMFC rules consignees cannot open shipping containers and inspect content until after signing for delivery.

Despite all precautions and preventative measures, occasionally shipments may be lost or incur damage. When possible and practical, shippers should assist in repairs; in other instances, it may be necessary to file a claim.

Filing and Submitting a Freight Claim

All freight claims are processed in accordance with National Freight Classifications (NMFC) Principles and Practices for the Investigation and Disposition of Freight Claims found in NMFC Items 300100 through 300155.

  • A Standard Form for Presentation of Loss and Damage (download) claim must be filed in writing within nine months of receipt by the carrier of the shipment or the request to pick up the merchandise.
  • Instructions for completing (download) the Standard Form for Presentation of Loss and Damage are available on our website, or you can also contact your local terminal. The shipper, consignee, or the owner of the goods may file the claim. A claim can be filed with any participating carrier.
  • Inspections must be requested before returning a damaged shipment to the vendor. Failure to request an inspection could affect the investigation and final disposition of a claim.
  • You will need copies of the original purchase invoice, replacement or repair invoice, and freight bill for the replacement.
  • The claim and supporting documents can be mailed, faxed, or emailed as indicated on the claim form. Digital photos should be emailed, because faxed images are not clear.
  • An acknowledgement letter will be faxed, emailed, or mailed within 30 days receipt of the claim. If the carrier is unable to render a decision within 45 days of receipt of the claim, additional notification letters will be mailed every 30 days as long as the claim is pending. Carrier liability may be limited by terms and conditions of the Tariff, Freight Classifications, or Contract as described in GLS US Freight Rules Tariff.