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About US

Address Correction

If your shipment has been tendered with incorrect or incomplete address information, we will update it as necessary to complete the delivery and notify you of the correct address for future shipments. A fee of $15.75 will be incurred for each parcel requiring address correction, which falls below the industry standard charge.*

An incorrect address is an address that in any way differs from the full and complete address of the recipient. This may include, but is not limited to, any of the following:

  • Incomplete or incorrect street number
  • Incomplete, incorrect or misspelled street name
  • Incorrect or omitted destination city
  • Businesses or residences that have closed or moved
  • Packages addressed to USPS P.O. Boxes
  • Omission of, incorrect or incomplete ZIP Code**

*Please refer to accessorial charges for current published pricing

**We use the ZIP code as the primary information source for sorting shipments. Incorrect ZIP code information may cause your package to be mis-sorted and delay delivery. Please pay special attention to ZIP code information to avoid shipment delays.